What do the "five-star" product after-sales service certifications evaluate?
Customer satisfaction with merchant services has gradually become an important criterion for choosing consumption. As a result, more and more enterprises and merchants regard improving service quality as a key part of their strategic development, establishing high-level service systems to create quality service for customers.
2021-11-22
Property Service Certification GB/T20647.9-2006, the trump card for property bidding
Property management companies establish standardized, regulated, and systematic service systems to shape and cultivate a customer-centric corporate culture, continuously improving their service quality to make service their advantageous competitive weapon.
2021-11-22
Detailed Implementation of Internal Company System Audit
Detailed Implementation of Internal Company System Audit
2021-11-22
13 Steps to Effective Quality Management!
Many companies remain at the most basic stage in managing quality issues; it's not that your quality problems cannot be resolved, but that the quality management work has not been done thoroughly!
2021-11-15
After-sales service is the lifeline of a business; companies must take it seriously!
A business survey from the United States shows: one satisfied customer can generate 8 potential business opportunities, while one dissatisfied customer can affect the purchasing willingness of 25 people. At the same time, the probability that consumers repurchase products from the same manufacturer due to satisfaction with after-sales service is three times higher than the probability of repurchasing due to product satisfaction. This shows how important after-sales service is to the development of a company.
2021-11-09
Standard | ISO Releases Multiple International Standards
Recently, ISO has new developments, releasing three international standards: ISO 31030 "Travel Risk Management — Organizational Guidelines", ISO 23456-1 "Dynamic Signs in Physical Environments — Part 1: General Requirements", and ISO 24165-1:2021 "Digital Token Identifier (DTI) Registration, Allocation, and Structure — Part 1: Registration and Allocation Methods".
2021-11-09
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