Micro Popular Science | What is Service Authentication? What are the functions of Service Authentication?

Release Date:

2017-10-24 09:17

Source:

Micro Popular Science | What is Service Authentication? What are the functions of Service Authentication?

Introduction:

While the service industry is developing rapidly, serious problems exist such as low service quality, generally low customer satisfaction, and poor service management levels. Service quality issues have become a major concern for consumers, leading to the emergence of service certification.

The 19th National Congress report pointed out: Deepening supply-side structural reform requires supporting the optimization and upgrading of traditional industries, accelerating the development of modern service industries, and aiming to improve standards according to international benchmarks. To implement the requirements of the Party Central Committee and the State Council on carrying out service quality improvement actions, the State Administration for Market Regulation and the National Development and Reform Commission jointly issued the "Special Action Plan for Service Industry Quality Improvement."

What is service certification?

Service certification, as the name suggests, refers to certification related to services. According to the "Regulations of the People's Republic of China on Certification and Accreditation," the "certification categories" are divided into three major types: "products, services, and management systems." Among them, Service certification is a new type of certification system based on customer perception, focusing on the organization's quality management and the degree to which service characteristics are met. It is an important part of the national quality infrastructure and plays a positive role in increasing the proportion of high-quality service supply and enhancing China's international competitiveness in services.

What are the functions of service certification?

The functions of service certification are determined by the essential attributes of certification and accreditation. The basic functions of certification and accreditation are threefold:

First, to confirm that the requirements of standards and technical specifications are met through professional conformity assessment;

Second, to convey relevant information through credible public proof, establishing trust from the demand side towards the certified objects;

Third, to provide enterprises with motivation and measures for continuous improvement.

Functions for enterprises: Through conformity assessment and in-depth exploration of enterprise service characteristics, it provides enterprises with information to improve services, stimulates enterprises to enhance service quality and management levels, strive to become industry benchmarks, and improve market competitiveness.

Functions for consumers: Consumer demand gradually moves towards high-end and diversified needs with social and economic development. While the service industry is booming, uneven quality phenomena also appear, requiring consumers to distinguish when choosing services. Service certification can diagnose customer needs to ensure that the most concerned service quality issues are included in the evaluation system, guiding customers to choose certified service providers to guarantee service quality and protect their legitimate rights and interests.

Functions for the government: Through certification and accreditation, industry standards are assessed or benchmark enterprises are selected, providing the government with a basis for understanding the current state of industry development and formulating industrial policies. It offers effective means for government supervision, improving management capabilities and efficiency. Meanwhile, with the growing development of service trade, China's service industry aims to go global and transform from a large service country to a strong one. To benchmark internationally and strive to create internationally renowned brands and enhance international competitiveness, service certification's international advantages need to be leveraged to promote the "going global" of China's service industry.

About Beijing United Intelligence Certification Co., Ltd.

Beijing United Intelligence Certification Co., Ltd. (abbreviated as UICC) is an important member of Beijing United Intelligence Technology Group. It is an international and comprehensive standard certification and evaluation technical service organization. The company provides intellectual services for nearly all industries worldwide, including standardized development, informatization development, green development, and innovative technology development. It carries out standard certification, review and evaluation, standard research and development, technological innovation, green ecological development, environmental protection and energy-saving technology, quality management technology, safety production technology, informatization technology, information system development, professional training, policy compliance, and technology promotion among other high-tech services.

The company has been established for over 20 years with a wide business scope and rich experience. It has set up more than 20 branches nationwide, providing convenient and efficient customer service. It has provided certification/review/evaluation, innovation/development/research, application/promotion/training, and other technical services to more than 100,000 customers, issuing over 100,000 certification certificates in total.

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Statement: Some content and images in this article are sourced from the internet and compiled by Beijing United Intelligence Certification Co., Ltd. If there is any infringement, please notify the author to delete.

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