What documents are required for a company to apply for after-sales service certification?

Release Date:

2022-01-05 14:09

Source:

Which companies are suitable to apply for the after-sales service certification system?

Any enterprise legally operating domestically can apply for certification, including companies manufacturing tangible goods, companies selling tangible goods, and companies providing intangible goods (services).

Goods are products that enter the consumer field. Besides tangible products, goods also include intangible services. Both industrial products and consumer goods belong to goods.

Tangible goods have external forms and intrinsic quality as well as promotional elements, such as quality, packaging, brand, shape, style, tone, culture, etc.

Intangible goods include labor and technical services, such as financial services, accounting services, marketing planning, creative design, management consulting, legal consulting, program design, etc. Intangible goods generally occur along with tangible goods and also with tangible infrastructure, such as airline services, hotel services, beauty services, etc.

Therefore, any production, trade, or service enterprise with independent legal person status can apply for after-sales service certification.

List of materials required for after-sales service certification submission:

1. Copies of business license and annual inspection certificate

2. Valid production/service license or qualification certificate (when required by laws and regulations)

3. Detailed introduction of the declared products/services (please list by category; product introduction should include product qualification reports issued by national or nationally recognized quality inspection departments);

4. List of applicable laws, regulations, and standards for the declared products/services;

5. Organization profile (including the scope of business, scale, characteristics, strength, and position in terms of profit and tax, technology, output, quality, sales, etc., in the domestic and international industry);

6. Organizational structure chart (including after-sales service organizational structure chart)

7. List of product sales outlets/after-sales service outlets;

8. Introduction of product sales methods;

9. Description of the organization's after-sales service system construction and after-sales service provision methods (whether all outlets are directly managed, fully entrusted, or partially entrusted, etc.); if certain items in the standard (such as delivery and installation) are not involved, please explain in detail. Also include descriptions of service facility investments and funding guarantees;

10. Copies of obtained system/product certification certificates and other honorary certificates;

11. After-sales service management system documents and document list.

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